Creating an Organizational Scorecard for the United States Golf Association

Every year a new cohort of Baldrige Executive Fellows gains intensive knowledge about leading organizations to excellence through cross-sector, peer-to-peer learning hosted at the sites of Baldrige Award recipients. The following interview with Rand Jerris, Ph.D., highlights how a recent Baldrige Fellow applied learning from the leadership-development program to bolster the performance measurement practices of his own organization. Jerris is the senior managing director of public services for the United States Golf Association......click