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Sunday, August 14, 2016

WHAT DOES “DAILY PROBLEM SOLVING” REALLY LOOK LIKE IN PRACTICE?

By  Michael Ballé

Dear Gemba Coach,

I hear the phrase “daily problem solving” a lot. But what does it really mean in practice and how does it work? Are we making improvements – changes – to work every day, including standard work; do we check with co-workers and supervisors daily on our changes?

There are two main ways of looking at this: (1) do I solve all problems daily so that, in the end, the process works perfectly or (2) do I use problem solving as a device to teach frontline staff more about their work so that less problems appear?

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