Angelos.K.Vasilakos (MSc)
Researcher Technological Educational Institute Piraeus
aggelos28@hotmail.com
Dr. Georgios Besseris
Lecturer Technological Educational Institute Piraeus
besseris@teipir.gr
Dr.-Ing. Constantinos Stergiou
Assoc. Prof. Technological Educational Institute Piraeus
csterg@teipir.gr
Abstract
This specific research is based on the automotive industry. We are going to analyze the quality status that exists within a particular automotive brand. We will investigate some very interesting data from the automotive industry, which also exist in the Greek market and affect the so called satisfaction of clients’ index. Based on this theory, we will research two specific model brands in Greece. This data analysis is based on 44 continuous months. Warranty statistic analysis predict future failures for these models and identify if the quality of the products correspond to the needs of the customer or not, during this time.
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