Communicating the Goldman Sachs Way

Released as part of a Senate report on the financial crisis, Goldman's communication guidebook makes Emily Post look like a slacker

Illustrations by Andrew Roberts

By Max Abelson and Caroline Winter

Inquiring minds have often wondered: How should a Goldman Sachs (GS) employee talk to a financial naif? How should he or she handle rumors (even the ones that aren't true)? And how should Goldman personnel, who the bank paid an average of $430,700 each last year, compose a personal letter? The answers to these questions, and others, are explained in Goldman's own Emily Postian etiquette primer, which begins on page 2,501 in the footnotes to the financial crisis report released on Apr. 13 by the Senate Permanent Subcommittee on Investigations. 

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