Grasping the Nettle of Problem Performance or Behaviour

May 18th, 2011

I have been listening to a number of managers recently who are feeling frustrated by colleagues and staff who aren’t doing what they should be doing or are behaving in ways that the manager finds unacceptable.
What really stands out for me is how much time and energy is being spent on these issues. The “problem” person is being discussed with numerous people, being thought about an inordinate amount of time, and is causing stress and frustration left right and centre.
In most cases, the “problem” person isn’t even aware there’s a problem. The manager is talking to everyone except the person involved.

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