September 29th, 2011
One
of the most common questions I get from managers and employees who
believe Baldrige is exactly what their organizations need is: How do I
get senior leaders to see the value of this?Paige Lillard has an answer that worked.
I came across an interview on the Baldrige program’s Web site, link here, with Lillard, VP of business excellence at Turner Broadcasting System. Turner Broadcasting employs more than 9,000 people at such networks as CNN, TBS, and TNT.
Lillard has a small consulting team within Turner Broadcasting that is responsible for helping units within the organization achieve their goals. She does this through the Baldrige model. .....More
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