Saturday, December 3, 2011

A communicator's primer on Six Sigma

Understanding what it is and how—and when—to best promote it.
By Denise C. Baron | Posted: December 2, 2011

Every Saturday morning, I head to my local supermarket to restock on fruit and vegetables. Mind you, I go to this place not out of advocacy, but because, in the rural area where I live, it's the only one.
More often than not, I'll come across limp root vegetables, herbs well past their prime, citrus in the first bloom of decay, and a produce manager who looks as though he could not give two shiitakes.
On one occasion, I led him to the scene of the slime and pointed out bags of moldy onions. He informed me he'd sort through them, remove the rotting ones and reseal the bags. When I asked him if he felt those onions would be good enough to serve to his own family, I received a glare in response. This from a store chain that guarantees freshness.
Now, if that supermarket's management had subscribed to Six Sigma, my experiences there would be fundamentally different.

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