Quality tools have been used by industry for decades to create lean operations, reduce waste, and improve efficiency, but they have not been widely recognized in the corporate social responsibility (CSR) space. CSR grapples with energy efficiency, supply chain metrics, supplier engagement several tiers away, reduced waste, and keeping a strong focus on customer value, which in the quality world can be viewed as old challenges put in a new context and for a new era of increasingly networked and globalized operations.
This brief is a result of the ASQ and BSR strategic collaboration. The purpose of this paper is to frame how quality tools can be used by industry to create lean operations, reduce waste, and improve operating efficiencies
Posted July 18th, 2011 by Sarah
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