by J. Ajith Kumar
WorleyParsons
Sultanate of Oman
jajithkumar@hotmail.com
The concept of
Total Quality Management (TQM) took the corporate world by storm almost
two decades ago. There were many reasons for it, but the most important
one being European Union’s move to allow imports only from companies
with ISO certification. International Standards Organisation (ISO) rose
from anonymity to become a household name in the corporate world in no
time. All types of business and organisations started looking for
certification of their goods and services to keep up their exports. Till
then ‘quality’ was at best a desirable attribute and only Japanese
companies paid any attention to it as a policy. But the rush for ISO
certification changed all that. Many good changes resulted but many more
unwanted tendencies surfaced. Two decades down the lane it may be a
useful exercise to retrospect on the issue. Did ISO certification bring
about any desirable change? Is it necessary to continue with it in its
present form? TQM is tottering and drastic steps (by ISO) are required
if the good effects of quality movement are to survive.
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