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Friday, December 16, 2011

Turning ‘Who’ Into ‘How’ Basic tips to stop finger-pointing and start problem solving

BACK TO BASICS

by Kenneth Thomas
 "It’s your fault!" Or, "Things got messed up because of the finance department!"

How many times have you heard something similar to this? When things go wrong, we are quick to assign blame or point fingers. According to Rodger Talbert in his article, "The Blame Game," "People can become so preoccupied with placing blame that they lose sight of problem resolution. This leads to continued failure."1
When things go wrong, the goal should be to move away from trying to determine "who" was at fault and quickly transition into a problem-solving mindset of "how" to make things better.

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