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Wednesday, February 8, 2012

An Open Letter Representing the Baldrige Community


Dear Leader,
The Baldrige Performance Excellence Program remains a national Presidential award program. President Obama recognizes the benefits, just as his predecessors Presidents Reagan, Bush, Clinton, and Bush did, of a bipartisan program of national role models in the manufacturing, service, small business, education, health care, and nonprofit industries.
Economists have released a study that Baldrige's return on investment to the U.S. economy is over 800 to 1. That means for every tax dollar spent, the economy reaps $800 in benefits.
Thomson Reuters, which for the past 18 years has produced the 100 Top Hospitals list using a national balanced scorecard, has released a study that health care organizations pursuing the Baldrige Award outperformed the health care industry on five of six key indices, including patient outcomes and hospital consumer assessment scores.
Baldrige 20/20 provides data on Baldrige Award recipients using Baldrige as an improvement tool and generating annual revenue increases, improving customer satisfaction and workforce retention, increasing graduation rates and graduate employment rates, and gaining in patient clinical outcomes, among other improvements.
If you are looking for a small business national role model, consider Freese and Nichols, Inc. or K&N Management, among other Baldrige Award recipients.
If you are looking for success stories in health care, consider Henry Ford Health System, Southcentral Foundation, or Schneck Medical Center, among other Baldrige Award recipients.
Looking for successful manufacturers and other businesses? Many use Baldrige for improvement. Consider Concordia Publishing House, Nestlé Purina Pet Care Co., or MEDRAD.
We have more national role models in service, education, nonprofit—indeed all sectors of the U.S. economy—who use the Baldrige Criteria for improvement. We have the stories and the data. The volunteer Baldrige judges and examiners have worked very hard to investigate and review these award recipients, who are proven industry leaders.
Unfortunately, we remain a hidden gem in the federal government. We provide you and our nation with the role models, the stories, the data, the best practices of U.S. organizations to hold up as the very best of today's U.S. economy. We are eager to have the Baldrige story told.
Sincerely,
Dawn Bailey on behalf of U.S. Manufacturers, Services, Small Businesses, Health Care Organizations, Educators, and Nonprofit Organizations that have discovered Baldrige

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