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Tuesday, October 30, 2012

Increasing the Value of Quality

Sunday, October 28, 2012
by Quality Matters

During my 31 years in Quality engineering and management I have come to understand, appreciate, advocate and promote the greater role of the quality professional in organizations large and small. Though the average person on the street still thinks of quality as QC and inspection activities (aka "little q"), the demand for "Big Q" strategic, enterprise-wide quality has never been stronger, nor the urgency and importance greater. Today's continuing difficult global economic condition is causing uncertainty in the marketplace. Just this evening the CBS television news documentary 60 Minutes asked the question, "Are we headed for a recession or economic recovery?" Many businesses are scaling back their growth plans and even shrinking their work force in order to limit their exposure and reduce their risk in these uncertain times; they are exhibiting a bunker mentality, hoarding their cash instead of investing in capital expansion, commercializing new products and hiring new talent.

Every year since 1999, The Conference Board has asked hundreds of CEOs from the world’s leading organizations to identify their most critical challenges. The top five challenges from the 2012 CEO Challenge are Innovation, Human Capital, Global Political/Economic Risk, Government Regulation, and Global Expansion.

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