Monday, December 17, 2012

A conceptual model for the successful deployment of Lean Six Sigma

by Roger John Hilton and Amrik Sohal
Department of Management, Monash University, Caulfield East, Australia

Abstract

Purpose – The purpose of this paper is to examine the relationship between the successful deployment of Lean Six Sigma and a number of key explanatory variables that essentially comprise the competence of the organization, the competence of the deployment facilitator and the competence of the project leaders.

Design/methodology/approach – The preliminary fieldwork involved interviews with two senior Master Black Belts; then, combined with the results of a literature review, the authors develop a conceptual model. A number of hypotheses are developed and the procedures involved in empirically testing these hypotheses are briefly explained.

Findings – Technical and interpersonal attributes of Black Belts and Master Black Belts are identified as well as the factors for success in deploying Lean Six Sigma.
These factors relate to:
leadership, communication, behavior and awareness of Six Sigma;
policies, culture and organizational support and strategy; education, training and competency of the Six Sigma experts;
project improvement teams and project management;
and performance evaluations based on quality criteria, information systems, data and measurement.

Originality/value – The paper produces a predictive model for the successful deployment of a continuous improvement program such as Lean Six Sigma.
Keywords Six Sigma, Lean production, Lean Six Sigma, Master Black Belt, Black Belt, Competences, Critical success factors, Total quality management

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