Monday, April 15, 2013
Break Out of Your Rut!: Creative Thinking in TQM
There are four steps to the reversal technique: (1) Clarify the problem; (2) write a reversal statement by substituting a word with its opposite meaning or by changing the direction of actions; and (3) Identify causes and solutions to the problems presented in the reversal statement; and (4) Analyze the causes and identify solutions for the reversal statement.
The key to the characteristic changing technique is to challenge current thinking and find ways to change each identified characteristic. Through these creative thinking techniques, participants learn to escape from old thought patterns, restructure their thinking about problems and situations, challenge assumptions, and generate new alternatives.
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Posted by Joao Moraes at 10:20 PM