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Thursday, June 6, 2013
Using Cost of Quality to Improve Business Results
Abstract: CRC Industries uses cost of quality as a
key measure for improving business results. Since centering improvement
efforts on cost of quality, the company has reduced failure dollars as a
percentage of sales and saved hundreds of thousands of dollars. Cost of
quality can also be linked to other improvements at CRC Industries,
including shipping error reductions, customer service order entry error
reductions, productivity increases, hazardous waste reduction, and
profitability. Keywords: Case study - Cost of quality - Failure dollars - Business results - Measurement - Quality tools - Root cause analysis