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In looking for the answer to an unrelated quality improvement question the other day, I ran across a blog post that answers a question I'd had for a while: what's the origin of the value stream map?
A value stream map (VSM) is a key tool in many quality improvement projects, especially those using Lean. The value stream is the collection of all of the activities, both value-added and non-value added, that generate a product or service that meets customer needs.
The VSM shows how both materials andinformation flow as a product or service moves through the process value stream, helping teams...
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