Posted by Dawn Marie Bailey Recently, the publishers of Quality Digest conducted a live interview with Janet Wagner, CEO of Baldrige Award-winning Sutter Davis Hospital, and Bob Fangmeyer, director of the Baldrige Performance Excellence Program. The interview brought out some behind-the-scenes reflections and insights on the use of the Baldrige Criteria for Performance Excellence, including why the Criteria are so suited to health care organizations but also to other organizations that have a strong sense of purpose and mission. Wagner also shared some “ah-ha” moments for the nonprofit, 48-bed acute care hospital.
Following are some highlights of questions discussed and answered.
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