Saturday, August 30, 2014

Change Is Good…..When It Comes from a Vending Machine

“It must be remembered that there is nothing more difficult to plan, more doubtful of success, nor more dangerous to manage, than the creation of a new system.” This quote is vending machine not taken from the words of a modern-day CEO,  although he or she might have said it, but from Niccolò Machiavelli in the 1500′s.  Combine this statement with the words of John Kotter , well-known for his eight-step process for change management, and you begin to understand the tremendous challenges of change management, ensuring implementation success, and sustaining the changes made. Kotter said, “The rate of change is not going to slow down any time soon. If anything, competition in most industries will probably speed up even more.” Given the accelerating rate of change and the need for organizations to sustain changes implemented, one area of study and focus for revisions in the 2015-2016 Baldrige Criteria for Performance Excellence  is the tactical aspects of change management and change sustainability.......Click on

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