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Thursday, January 8, 2015

Deming’s 14 Points Revisited. Twice.

BY  ON JANUARY 8, 2015

After responding to the December 2014 discussion question to the Influential Voices from ASQ CEO Bill Troy, I’m thinking more about the question “Is Quality Ambitious Enough?” that he posed. In particular, I’m thinking about an article that was published in the December 2014 issue of Quality Progress.

The subtitle for the article, called “Whole New World,” is “Seasoned quality professionals rethink Deming’s 14 points for a new generation.” Certainly, rethinking tenets of a quality philosophy that has shaped our profession for the greater part of a century would be ambitious. However, I find that the “rethinking” done by these authors falls into the same trap that Brooks Carder did when he questioned whether the ASQ mission statement is ambitious enough: it assumes a capitalist society composed of products, services, employees, jobs, and customers. I’ll step through each of their 14 revised points, and share what I think the new points for management REALLY should be.

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