So many middle managers seem to carry the weight of the world on their shoulders as they assess the reasons behind unhappiness in the worksites they manage. I’m often asked how I assess these situations to prepare for Kaizen or continuous improvement.
My first point is pretty basic… do we even know what the Kaizen aim of “engaged employees” means, beyond the clichés?
When I work with people, I usually pose some questions and guide them to find their own answers. We explore the following, focusing on each question carefully: