I recently had the great experience of speaking as part of a panel on the value of the Baldrige Excellence Framework, but what meant the most to me was the chance, I hope, to dispel some common misconceptions on what Baldrige is actually all about. And, no, it’s not just an “excellence award”—there’s SO MUCH MORE.
Here are a few of the questions from the panel and how I answered them:
“I once looked at the Baldrige Criteria to apply for an award/start an improvement initiative, but the process looked like it would take too long/be too complex.”
How I answered:
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