Main Senior executives are increasingly concerned that their managers have the skills needed to build cooperation and collaboration across departmental and authority boundaries. The competitive pressures in a global economy are so intense, and opportunities so fleeting, that no successful organization can afford to slow down because internal stakeholders fail to agree and work together in a common direction. Seizing opportunities and turning them into business success requires more than quick action; it requires effective collaboration.
When minutes count, it is critical that managers minimize the time it takes to create buy-in and participation across departments and job functions. Quick and effective collaboration will greatly increase response to market opportunities and open the door for innovation. When managers are not successful at influencing colleagues, the burden of making sure everyone cooperates falls to senior management. Accountability for cooperation and productive collaboration has to be part of every function, not just the CEO.
What is 'influencing'? Influencing is, in fact, a respectful two-way negotiation. It's a way of successfully building informal partnerships aligned to the customer and corporate goals while addressing the needs and issues of each stakeholder. Influencing is not just advocacy but creative problem solving and collaboration across departmental and authority lines. People often turn to influencing tools when they experience resistance to their plans - they try to negotiate agreement reactively - this can, and has, worked but requires 'heavy lifting' - the leverage for these 'reactive' efforts is significantly less than if influencing tools were used regularly and proactively.
Corporate Culture A corporate culture where people influence others to collaborate in mutually beneficial ways creates a place where innovation can thrive. It's true that innovative solutions and ideas most often come from individual insights and breakthroughs. But those individuals need a collaborative environment to test, evaluate and implement their ideas.
Collaboration across departments and authority creates a pathway for innovation - roadblocks dissolve, creative shared problem solving emerges, and a culture of risk management rather vs. risk aversion grows. People support each other and celebrate their successes - confidence builds. This is a key factor for highly competitive, winning organizations without which, ideas fall by the wayside and skills become underutilized.
Innovation requires quality time to think through options and opportunities, weigh risks, and produce manageable implementation plans. Key wasters include internal politics, conflicting priorities, endless negotiation for workflow, and unresolved disagreements on direction. These 'resistance' wastes radically reduce the time available to focus on the customer and create new products or ways to deliver them. A culture where people have the skills to influence each other to collaborate and cooperate eliminates these wastes.
Influencing Skills and Becoming a Lean Organization There are lots of tools for influencing. The key is to use them often, use them well and be proactive. There are tools that can help build trust and confidence, tools to improve reasoning, problem solving skills, communication, listening skills, project management, risk evaluation, negotiation, building buy-in, dealing with conflict management and resistance, behavioral problem solving and values alignment. Build the in-house skill sets and know when to use these tools - timing and application is everything!
The single biggest problem we run into with companies on their Lean journey is failure to align buy-in and deal with resistance across the organization, from top to bottom, on an ongoing basis. Again and again we see a company's 'usual suspects' carrying the weight of Lean practice and innovation. Lean has tremendous success when the whole organization collaborates and cooperates to achieve the Future State - wise use of influencing tools is critical to getting there!
Creating a Collaborative Culture for Managers and Supervisors » Acquire the necessary influencing tools and encourage your teams to build these skills.
» Facilitate and coach discussion and collaborative problem solving in the team.
» Handle resistance by building consensus and partnerships within the team and across departments.
» Manage resistance by listening to objections and dealing quickly with well-reasoned or factual issues
» Manage contrary behaviors or disagreements with acquired negotiating, coaching and conflict management skills
» Celebrate cooperation and successful collaboration.
» Build your cross-departmental problem solving track record.
Creating a Collaborative Culture for Executive Leadership » Make sure accountability for influencing, collaboration and cooperation is a requirement at every job level.
» Set cultural goals, measure progress.
» Celebrate collaborative successes.
» Promote those who have these skills.
» Free resources for needed training.
» Encourage a culture that learns from mistakes to 'mistake proof' the future
Successful Lean organizations require a culture of excellence in collaboration, innovation and problem solving so that the customer gets top quality product in the shortest time. The skills and accountability to make this happen must be developed throughout the organization, at every functional level, in order to compete and win in today's markets.
No comments:
Post a Comment