8D - The 8 Disciplines Process

The 8 Disciplines (8D) process is a problem management tool popularly used in responding to customer returns or issues. Its effectiveness stems from the fact that it incorporates all the important aspects of problem management, i.e., containment of the problem, root cause analysis, problem correction, and problem prevention.

   

The output of an 8D process is the 8D report, the format of which follows the steps of the 8D process. Below is the basic outline of an 8D process/8D report.

LINK 1

LINK 2