SUMMARY
Every nation has its own independent historical and cultural background. The quality sce--nario , therefore, differs from one national setting to the other. The nations are orienting their quality management strategies and systems to meet the requirements of the opera-ing environment though the primary focus remains the same, that is, Total Customer Sat-isfication .Many of the present techniques of quality management were developed in Japan. However, U.S.A., European nations and developing nations have also contributedsignificantly to this development. The studies carried out by researchers in different national settings reveal that the concept and philosophies of TQM are not understood by the managers and others.An all out effort , therefore is required to promote the understan--ding by launching massive educational and management development programs at all levels so as to create a cultural consciousness towards quality. TQM is not undimensional approach but is multifaceted in nature.Understanding these facets is essential to promote a successful quality improvement program. An integrated approach on all vital compon-ents of TQM is required to achieve the desired goal.
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