by Chet Marchwinski
The most fundamental issue in management is how to think horizontally in our inherently vertical organizations, according to management expert Jim Womack, founder and senior advisor at the nonprofit Lean Enterprise Institute (LEI). “Senior managers must keep in mind that there is often a disconnect between the needs of processes, which run horizontally across the company to customers to create value, and the needs of vertical silos which are how organizations are put together,” Womack said.
Womack made his remarks in a podcast interview with Mark Graban, founder and lead contributor of LeanBlog.org. Graban also is a senior fellow at LEI and is the author of Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction, winner of a 2009 Shingo Research and Professional Publication Award.
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