Understanding how you think - and act - based on what you believe you know to be true, is critical to improving your own decisions as a manager, says contributor John Hunter, in the final of a 4-part series on Deming's system of management, SoPK. And understanding the way your mind works - and common mistakes it makes - goes a long way to getting you there.
"The greatest obstacle to discovery is not ignorance - it is the illusion of knowledge." – Daniel J. Boorstin
What do we know that isn’t so? How can we avoid the mistakes we are in danger of making in our thinking? How can we improve the learning process?
These are some of the questions that led Dr. Deming to include the “theory of knowledge” as one of the 4 pillars of his New Philosophy of Management, sometimes referred to as the System of Profound Knowledge or SoPK.
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