By Quality Matters
Rajan Thiyagarajan
That was an interesting conversation between Laurel Nelson-Rowe of American Society for Quality (ASQ) and Terry Woychowski from General Motors (GM). Terry’s words made me realize of the quality revolution that GM is implementing these days. Quality, for them, is not just product or process quality, but “Cradle to Grave” quality. Does that not sound new and refreshing? Their quality focus is end-to-end and top-to-bottom. It, indeed, conveys the passion the GM employees have towards quality.
GM not only survived the economic downturn, but also, continued to create good quality, innovative and technologically advanced products.
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