Baldrige Performance Excellence Program
The title of this Insights column reflects what has been my guiding philosophy ever since my first managerial position. And I truly believe that the statement is accurate. Throughout my career, I have been blessed with the opportunity to work with many wonderful people. This observation led me to muse recently about what makes employees not just good, but exceptional—the types of employees we all want as colleagues and staff members. Having written previous columns on characteristics of exceptional leadership and governance, I think it’s time for me to comment on characteristics of exceptional employees.
As usual, I consulted a number of reference sources, including a couple of recent blogs on qualities of remarkable employees and highly effective entrepreneurial employees. I also looked at my usual source, the Baldrige Criteria for Performance Excellence, and then thought back over my personal experiences from 30-plus years in management and leadership. The result is the following list of 12 characteristics of exceptional employees, plus an additional one that is a basic must-have for all employees:
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