Posted on April 10, 2012 by Christine Schaefer
Posted by Christine Schaefer
In considering ”workforce engagement” (a term that may sound somewhat turgid at first to those who are not business management experts), I recently thought of Renée Zellweger’s character, Dorothy Boyd, in the 1996 movie Jerry Maguire. Despite pressing financial needs that were tied to her responsibilities as a single parent, Dorothy leaves a well-established sports talent agency to join co-worker Jerry in starting a business with little beyond a bold vision. Disregarding the potential romantic draw behind Dorothy’s risky decision, I wonder how her degree of engagement in her work may have impacted her sudden decision to terminate her employment. In other words, what was missing in her work with the agency? And what promising conditions did she see in the new company that motivated her to leap into the relative unknown? Such questions might be considered in relation to several categories of the Baldrige Criteria for Performance Excellence—including Leadership (category 1), Customer Focus (category 3), and Workforce Focus (category 5).
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