Total quality management (TQM) is a name some of us “quality geeks” still use. In some companies, if you mention TQM to manufacturing personnel they are likely to say, “We tried that and it didn’t work”.
TQM focuses on improving the complete performance of the work place (front office and manufacturing floor). It includes all functions, activities and those who are responsible for competitiveness of the company. Employee participation is essential not only in maintaining quality but in improving his/her total performance so that waste will be avoided, production costs lowered and the business can attain more profit.
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