@Process Excellence & Transformation Leadership
Guide to driving transformational change through Lean Six Sigma & Process Excellence.
Over the years, service organizations have built elaborate optimization models to drive improved operational performance, particularly when it comes to scheduling team members or assets. Conceptually this makes a lot of sense and has driven significant savings and business opportunities. Nevertheless, I’ve seen too many cases where these models don’t adequately factor operational realities and business variability, often leaving missed opportunities on the table.
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