by Dr. Harry Hertz, Director
Baldrige Performance Excellence Program
At the annual Quest for Excellence® conference, I am always amazed at how openly the Baldrige Award winners share their experiences and best practices. Every year I take away a few key messages that provide me with insights into excellent organizations. This year I heard seven themes in the presentations that represent commonalities among the 2011 award winners. I marvel at such commonalities because of the diversity of organizations in each year’s group of winners. The 2011 Baldrige Award winners are a community hospital with under 100 beds (Schneck Medical Center), a major health system with multiple hospitals and many additional service offerings (Henry Ford Health System), a customer-owned health cooperative serving many customers and a large geographic area, with some parts accessible only by plane (Southcentral Foundation), and a 143-year-old publisher of religious materials (Concordia Publishing House).
Here are the seven key themes:
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