Saturday, June 15, 2013
The most important challenges the quality community faces in ensuring that the value of quality is fully realized for the benefit of society:
Engaging senior leaders to accept the critical role of quality and its impact for the benefit of their organization and the society.
Creating a culture of quality with the help of senior leaders who lead the way.
The best-in-class organizations on a global basis continue to strive and create sustainable value for their stakeholders. The national performance excellence award winners are good role models whose practices we should adept as appropriate. This is where the quality community can play a critical role as quality champions.
Key questions the quality community most need answered in order to advance the state of quality practice in the world:
The most important challenges the quality community faces in ensuring that the value of quality is fully realized for the benefit of society:
Engaging senior leaders to accept the critical role of quality and its impact for the benefit of their organization and the society.
Creating a culture of quality with the help of senior leaders who lead the way.
- Creating leaders at all levels who appreciate the importance of quality and provide commitment, support, and get personally involved.
- Focusing on customers by understanding their needs and expectations to deliver superior quality products and services.
- Focusing on internal customers (employees) by engaging them through participation, motivation, and development to serve external customers.
- Using few effective measurements to manage the enterprise.
- Continually improving systems and processes to provide improved quality of products and services.
- Ensuring that all major activities of the organization are managed in a socially responsible way to protect economy, environment, and the society.
The best-in-class organizations on a global basis continue to strive and create sustainable value for their stakeholders. The national performance excellence award winners are good role models whose practices we should adept as appropriate. This is where the quality community can play a critical role as quality champions.
Key questions the quality community most need answered in order to advance the state of quality practice in the world:
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