More Evidence that Baldrige Criteria Help Organizations Perform Better

Several recent articles in national journals support the validity of the Baldrige approach across several sectors, including health care and manufacturing. First, "Understanding High-Reliability Organizations: Are Baldrige Recipients Models?" published in The Journal of Healthcare Management of the American College of Healthcare Executives, asks, Is the Baldrige model a platform for achieving high reliability? Author John R. Griffith analyzed the outcomes of Baldrige Award recipients in the health care sector and whether, through application of the Baldrige Health Care Criteria for Performance Excellence, they have become high-reliability organizations—those that seek zero defects in outcomes quality. Continue reading.......