by Anna Britnor Guest
First produced for www.learningbuzz.com
Many organisations are placing increasing emphasis on personal attributes in selecting and developing staff. This can bring a number of benefits, primarily where the development of a motivated, cohesive team is required, for instance in high pressure Call Centre environments, or where the company recognises that its success depends largely on their corporate culture. However, it does not come without significant challenges, not least of which may be significant gaps in the core skills or knowledge required to perform the job. Whilst a formal training course may offer wholesale transfer of many of these skills, it is unlikely that the employee will 'hit the ground running' without further guidance.
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