This is the entire text from my 400+ page book 'A Toolbook for Quality Improvement and Problem Solving', now in around 700 hyperlinked web pages.
There is a standard layout in each chapter of:
- When to use it
- How to understand it
- Examples
- How to do it (step by step)
- Practical variations
There are 33 chapters describing tools in detail here. With the 'Practical Variations' section, there are actually around 100 tools described in detail.
Some tools, by definition, have a mathematical content. It is assumed that you have an average mathematical capability, but are not a statistician. Where appropriate, calculations are shown with examples, plus 'circles and arrows' to show what goes where in formulae.
If you're not sure which tool to use when, The 'Finder' chapter will help point you in a useful direction.
History
I wrote the book in the mid-90s as a collection of all I could find about the general 'Quality Tools' used for TQM, process improvement, etc. It was published by Prentice Hall.
David Straker
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