Periodically we ask Baldrige examiners to complete the Are We Making Progress? or Are We Making Progress as Leaders? survey for their home (employing) organizations. We have recently completed that study with our 2011 Board of Examiners and are reporting the full data on our Web site. While only a snapshot in time, the survey results represent a broad cross section of U.S. organizations and give a sense of current perceptions. The data are based on input from 173 employees and 294 leaders. I am using this month’s column to share with you some of my observations based on the survey results.
First, here is a little background. The two survey instruments are 40-statement perception surveys based on the Baldrige Criteria for Performance Excellence. The survey results allow an organization to gauge its progress in achieving high performance from the perspective of employees and leaders. Furthermore, when answered by both groups, the results allow organizations to determine significant differences in perception that may lead to a need for better communication or a reassessment of actual performance on a given topic.
I will share my observations in three areas:
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