by Dr. Harry Hertz, Director
Baldrige Performance Excellence Program
Just about a year ago, I wrote an Insights column entitled “Simplify Complexity, Please!” I addressed some of the ways the 2011 revisions to the Baldrige Criteria for Performance Excellence
can help organizations deal with complexity. I also stated that
simplifying complexity is probably like the pursuit of the Holy Grail.
I continue to be fascinated by the organizational challenges presented
by the ever-more-complex environment in which U.S. organizations of
every sector operate. And I continue to think about it. So I was
particularly interested when the September 2011 issue of the Harvard Business Review (HBR) featured the topic of complexity. Reading that issue brought to my mind a classic article by Karl Weick on the Mann Gulch disaster,
in which a crew of firemen suddenly had to deal with a fire that
unexpectedly jumped the gulch and trapped them. A significant influence
on complexity is the growing impact of social media on businesses (and
other organizations), a topic that was featured in the September 26th issue of Forbes magazine
(and also addressed by the 2011–2012 Baldrige Criteria). After rolling
all those readings together with other random musings, I offer you 11
suggestions below for embracing complexity and living with the
challenges and opportunities it presents.>>>More
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