Emergence — 2011 Future of Quality Study (PDF, 1.5 MB)
Change is constant. The rate of change is accelerating. Any organization not spending time looking into the future is likely to be taken by surprise when the future arrives. Anticipating the future of quality is a strategic advantage for ASQ.
ASQ has conducted six Future of Quality Studies – in 1996, 1999, 2002, 2005, 2008 and 2011. The studies comprise three major components.
- Identify the key forces that are most likely to shape the future of quality.
- Develop alternative scenarios describing how these forces might unfold.
- Determine implications for organizations, the quality field, and for quality professionals.
The 2011 Future of Quality scenarios were taken from the report, "Prognostications," by Greg Watson, for the International Academy for Quality. Read the full report…