If you don’t get off to the right start with a BPM Project, there are all kinds of consequences such as:
- Needing to change process owners mid stream
- Wasting time focusing on the wrong goals
- Not involving the right resources
- Missing critical information and making poor decisions
- “Buying” the technology solution
In
one unfortunate situation, the executive group prioritized the key
process improvement projects to start on, wrote initial charters and
selected the work teams. But the Process Owners for each team were not
part of the executive session, did not agree with the charters, and
were not sure the projects were going to be successful at this time.
So we had to back track to get everyone aligned, to assign executive
sponsors and process owners, and to redefine the improvement targets in
the charters. We wasted several hours of each team’s time, and the
project began on a riskier basis.
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