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Monday, April 22, 2013

Heart of the Matter

Understanding variation and its relationship to quality

by Eli Kofi Aba and Michael A. Hayden

In 50 Words Or Less

  • Controlling and reducing variation in any process is the key to achieving quality results.
  • Distinguishing among the different causes and types of variation will help organizations better understand how variation affects processes and how to reduce it.
  • Several statistics and tools can be used to quantify variation.
Read it, clicking here....

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