Thursday, April 17, 2014

In Education, the Student Is the Only Customer or Not?

04/17/2014 09:54 AM EDT

Posted by Harry Hertz, the Baldrige Cheermudgeon For as long as the Baldrige Education Criteria for Performance Excellence have existed, and probably longer, educators have debated whether the student is the customer or the product. In a 2010 New York … 

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