Quality Beyond Manufacturing Applying Deming’s approach in a service company

It was yesterday, a glorious sunny distraction of a day, and while alternately admiring the world outside my window and reading the latest issue of CQI’s Quality World, I came across a plea for help. In the letters section, a reader implored the editor to “help the large number of service industries in the UK to understand how Deming’s work can apply to them.” 

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by Paul Naysmith

As well as being a Quality Punk and Improvement Ninja, Paul Naysmith is the HSEQ regional manager in the United States for a leading oil- and gas-well services company. He is a Fellow and Chartered Quality Professional with the UK’s Chartered Quality Institute (CQI) and an honorary member of the South African Quality Institute (SAQI). Naysmith has a bachelor of science in paper science and management, and has worked in industrial textiles, food manufacturing, and the aerospace industry. When not working, he enjoys photography, training to become a Cajun, and spending every precious moment with his family. Connect with him onwww.paulnaysmith.com, LinkedIn, or follow on twitter @PNaysmith or buy his printed book Business Management Tips from a Quality Punk also available as an ebook (Lulu, 2013).