Ideally, your visual management system is telling the team “good” or “bad” because everyone can tell what are the standards and whether they are being maintained. But sometimes our visuals fall short. They look cool, but aren’t actionable or really don’t tell us if things are good or bad. “In the final analysis, if you look at a visual and can’t quickly arrive at an adequate answer to the ‘so what?’ question, you’re in trouble,” says Mark Hamel, LEI faculty member.
In this article, he explains some of the common mistakes we make creating visual tools, offers practical tips on designing a visual management system, and describes why some visual tools he has seen failed the “so what” question.