It’s Not That Simple

Reading numerous copies of the same short blog post on different web sites. The blog post says there is one simple question to ask that will give your organization a competitive business competitionadvantage if you act on it quickly. The question is: “What do your customers want more than anything?” While listening to customers and meeting or exceeding their desires is a key consideration in strategy, the 2015-2016 Baldrige Criteria for Performance .......continue