A Memorable Quest for Excellence Moment

Posted by Harry Hertz, the Baldrige Cheermudgeon Before you read further, get your tissues out. I have had many memorable moments over person readingthe years at Quest for Excellence conferences. And I have never left an annual conference without some immediate action items and feeling inspired that excellence is achievable in every type of organization. But there is one experience that has stood out over the years. Let me share the experience and then the impact it had on me. Continuing.......?