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Friday, June 5, 2015

Seven Steps to Stop Whining and Start Coaching

Ever caught yourself complaining about underperforming members of your team? By the way, hopefully you were whining to yourself, silently, and not broadcasting it around the workplace. The latter is guaranteed to send the team engagement scores plummeting, so let’s not go there.

Normally, we are expecting certain outcomes, usually attached to some form of measurement. We do our gap analysis and find our non-performers are slowly killing the business or at least, inflicting severe flesh wounds. What do we do?

Usually we complain a lot and think about removing them. In Japan, it is almost impossible to fire someone for underperformance, and as few volunteer to leave in this employment environment, what is your Plan B?

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