School of Engineering, University of Warwick, UK
Current consumer markets experience an ever-increasing demand for high quality products and services at low costs. It is therefore logical that if a company wishes to be competitive in the modern market place, one of its main aims should be to focus upon producing products/processes of a consistently high quality. Total Quality Management (TQM) is a broad management philosophy used within the organizations with the aim of promoting a culture and attitude of continuous improvement of product/service quality. Statistical Process Control (SPC) is a technique used within the TQM framework for reducing variation in processes which we deal with everyday. It is a powerful technique to control, manage, analyze and improve the performance of a process by eliminating special causes of variation in processes such as tool wear, operator error, errors in measurements, use of improper raw material, and so on.
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