By: Harry Hertz “The Baldrige Cheermudgeon”
Over the past 1 1/2 years, two iconic corporate leaders of the 20th and early 21st century passed away: Herb Kelleher of Southwest Airlines and Jack Welch of General Electric. Both built phenomenally successful companies during their tenures. Both had unique leadership styles, that differed in many ways. However, there were a number of striking similarities, that provide leadership lessons for all times and some specific pointers for surviving times of crisis. Not surprisingly, these are characteristics called out in the Baldrige Excellence Framework and displayed by leaders of Baldrige Award recipient organizations across all sectors. Let me share the characteristics I gleaned from numerous readings about these two leaders and summarized in these articles about Kelleher and Welch. I will relate them to the Baldrige framework and then to important lessons for times of challenge.
There were six important characteristics that these two leaders shared:
Give people (employees, colleagues) a sense of purpose.
Be visible to the employees of the organization.
Value people.
Build trust.
Be strategically agile.
Focus on innovation.
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