Put at its simplest, FedEx Express delivers packages. It sounds an easy operation but the scale and complexity of the processes that have to happen to ensure timely delivery are enormous.FedEx Express uses an ISO 9001 approval system for its worldwide operations which includes around 1,200 service centres and it has operated this system since 1994.
Lloyd's Register Quality Assurance has been the company's certification body since the beginning.
Read this case study to find out how they found the ISO 9001 assessment process and what benefits they achieved from gaining ISO 9001 the quality management system standard.
With the kind of quality management system standard that FedEx Express employs in their delivery services, customers are assured that their items will surely be carried and delivered safe and sound to the recipient, wherever they may be in the world. :)
ReplyDeleteISO certified companies really needs this certification. This assures consumers everything. Happy for FedEx.
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